Compliments and Complaints

If this matter is life threatening call T 000 immediately.

If there is a risk to health, safety or the environment or this matter is urgent please contact us on T 02 6578 7290.

Singleton Council is committed to being a leading customer focused organisation and to continually improve the quality of the services we provide to our customers and our community.  We also recognise that sometimes we may not get it right.

 We encourage our customers to let us know when:

  • We are doing something well, as compliments
  • When we’re not doing things so well, as concerns or
  • When you think we’ve really got it wrong, as a complaint.

 You can find out more information about complaints in our Complaint Handling Policy.

Your feedback gives us an opportunity to learn from your experience so that we can evolve our customer focus to suit changing needs and continually work on being best practice when it comes to our processes.

 If you would like to tell us about a compliment, concern or complaint please provide information here or alternatively call us on T 02 6578 7290.

Click here to submit a compliments and complaints form.