Guides and Resources

POLICIES

• Water Supply Services Policy
• Sewer Supply Services Policy
• Discharge of Liquid Trade Waste to Sewer Policy
• Building Over Adjacent to Sewer Policy

SPECIFICATIONS

• Developer Specifications – Design and Construction – Water Reticulation Systems
• Developer Specifications – Design and Construction – Sewer Supply Systems

PLANS AND STRATEGIES

• Pollution Incident Response Management Plan - EPL - 3088
• Integrated Water Cycle Management System - Volume 1
• Integrated Water Cycle Management System - Volume 2 - Appendices - Technical Reports
• Developer Servicing Plan – Technical Report - Water Supply
• Developer Servicing Plan - Annexure - Water Supply - Developer Charges Calculations
• Developer Servicing Plan - Technical Report - Sewer Supply
• Developer Servicing Plan - Annexure - Sewer Supply - Developer Charges Calculations
• Customer Service Plan - Water and Sewer Group - June 2018
• Customer Service Plan - Water and Sewer Group - Appendices - June 2018
• Drinking Water Management System - June 2015
• Pollution Incident Response Management Plan - PIRMP
• Drought Management and Emergency Response Plan
• Asset Management Plan - Water and Sewer Group
• Strategic Business Plan - Water and Sewer Group

FORMS

WATER SUPPLY SERVICES

• Water Supply Services Application
• Meter Accuracy Test Application via our Online Services. You will need to log in or create an account to access this form.
• Rainwater Tank Rebate
• Dual Flush Cistern Rebate

SEWER SUPPLY SERVICES

• Sewer Supply Services Application
• Pressure Sewer System Application

LAND AND PROPERTY DEVELOPMENT

• Application for a S307 Certificate of Compliance
• Available Pressure Statement

LIQUID TRADE WASTE

• Liquid Trade Waste Application - Classification A
• Liquid Trade Waste Application - Classification B or C

INFORMATION PUBLICATIONS AND GUIDES

WATER SUPPLY

• Information Brochure - Permanent Water Wise Rules
• Q&A - Managing Your Water Account
• Q&A - Your Water Service and the Meter
• Fact Sheet - Water Leaks - Faults and Emergencies
• Fact Sheet - Backflow Prevention
• Fact Sheet - Asbestos Cement Water Pipes

SEWER SUPPLY 

• Information Brochure - Protecting the Sewer System - Sewer Blockages in your Area
• Q&A - Sewer Blockages Explained
• Fact Sheet - Tree Roots and the Sewer System
• Fact Sheet - Overflow Relief Gully - Protecting Your Home from Sewer Overflows

LIQUID TRADE WASTE

• Q&A - Liquid Trade Waste Explained

LAND AND PROPERTY DEVELOPMENT

• Guideline - Water and Sewer Group - Land and Property Development - S307 Certificate of Compliance Process
• Fact Sheet - Water and Sewer Group - S307 Certificate of Compliance Process

RESOURCE LINKS

Water Directorate - The Water Directorate provides focused independent and technical information to its members on water and sewerage
WSAA - The Water Services Association of Australia (WSAA) is the peak industry body that brings together and supports the Australian urban water industry
NSW Health - NSW Government - Health endorsed the Australian Drinking Water Guidelines 2011 and provides valuable information on how drinking water in New South Wales is managed to protect public health.