Guides and Resources

POLICIES

• POL/26030 - Water Supply Services Policy
• POL/26031 - Sewer Services Policy
• POL/26005 - Discharge of Liquid Trade Waste to Sewerage System Policy
• POL/26013 - Building in the Vicinity of Sewer and Trunk Mains Policy
• POL/26032 - Water Restrictions Enforcement Policy

SPECIFICATIONS

• Technical Specifications – Design and Construction – Water Infrastructure
• Technical Specifications – Design and Construction – Sewer Infrastructure

PLANS AND STRATEGIES

• Pollution Incident Response Management Plan - EPL - 3088
• Integrated Water Cycle Management System - Volume 1
• Integrated Water Cycle Management System - Volume 2 - Appendices - Technical Reports
• Developer Servicing Plan – Technical Report - Water Supply
• Developer Servicing Plan - Annexure - Water Supply - Developer Charges Calculations
• Developer Servicing Plan - Technical Report - Sewer Supply
• Developer Servicing Plan - Annexure - Sewer Supply - Developer Charges Calculations
• Customer Service Plan - Water and Sewer Group - June 2018
• Customer Service Plan - Water and Sewer Group - Appendices - June 2018
• Drinking Water Management System - June 2015
• Pollution Incident Response Management Plan - PIRMP
• Drought Management and Emergency Response Plan
• Asset Management Plan - Water and Sewer Group
• Strategic Business Plan - Water and Sewer Group

FORMS

WATER SUPPLY SERVICES - DOMESTIC

• Water Service Request - Meter Installation - Domestic available via Online Services.
• Water Service Request - Applicant Declaration and Authorisation
• Water Service Request - Disconnection request available via Online Services.
• Meter Accuracy Test Application request available via Online Services. 
• Rainwater Tank Rebate
• Dual Flush Cistern Rebate
• Plumbers Reimbursement Rebate

SEWER SUPPLY SERVICES

• Sewer Supply Services Application

PRESSURE SEWER SYSTEMS

• Pressure Sewer System Application

LAND AND PROPERTY DEVELOPMENT 

• Section 305 Application for a S307 Certificate of Compliance
• Available Pressure Statement Application available via Online Services.
• Water and Sewer - Building Plan Assessment Application
• Building in the Vicinity of Sewer and Trunk Mains Approval Request

LIQUID TRADE WASTE

• Liquid Trade Waste Application - Classification A
• Liquid Trade Waste Application - Classification B or C

For all applications available via Online Services, please log into the  Community Portal or create and account to access these services.

INFORMATION PUBLICATIONS AND GUIDES

WATER SUPPLY

• Information Brochure - Permanent Water Wise Rules
• Q&A - Managing Your Water Account
• Q&A - Your Water Service and the Meter
• Fact Sheet - Water Leaks - Faults and Emergencies
• Fact Sheet - Backflow Prevention
• Fact Sheet - Asbestos Cement Water Pipes

SEWER SUPPLY 

• Information Brochure - Protecting the Sewer System - Sewer Blockages in your Area
• Q&A - Sewer Blockages Explained
• Fact Sheet - Tree Roots and the Sewer System
• Fact Sheet - Overflow Relief Gully - Protecting Your Home from Sewer Overflows

PRESSURE SEWER SYSTEMS

• Pressure Sewer System - Installation and Maintenance Agreement
• Pressure Sewer System - General Terms and Conditions
• Pressure Sewer System - Home Owner's Guide

LIQUID TRADE WASTE

• Q&A - Liquid Trade Waste Explained

LAND AND PROPERTY DEVELOPMENT

• Guideline - Water and Sewer Group - Land and Property Development - S307 Certificate of Compliance Process
• Fact Sheet - Water and Sewer Group - S307 Certificate of Compliance Process

RESOURCE LINKS

Water Directorate - The Water Directorate provides focused independent and technical information to its members on water and sewerage
WSAA - The Water Services Association of Australia (WSAA) is the peak industry body that brings together and supports the Australian urban water industry
NSW Health - NSW Government - Health endorsed the Australian Drinking Water Guidelines 2011 and provides valuable information on how drinking water in New South Wales is managed to protect public health.