Water and Sewer Group Planned Maintenance
From time to time, Council will need to undertake planned maintenance works to the water supply and sewer systems. Council always is mindful of the disruption that can be caused to customers and for planned works will always aim provide adequate notice.
Council would like to notify you of the following planned to the water supply and sewer systems. This page will be updated as required between 9am and 4pm weekdays. For further information regarding interruptions to water supply, please contact us on T 6578 7290
PLANNED INTERRUPTIONS TO WATER SUPPLY
Date and Time
Saturday 19 September from 9:00pm to Sunday 20 September 4:00am *
|Gowrie Reservoir supply area; including Darlington, parts of the Town Centre Presinct and Glenridding *||Installation of an isolation valve in preparation of the recommissioning of Gowrie Reservoir *|
* RESCHEDULED – WATER SUPPLY INTERRUPTION ASSOCIATED WITH GOWRIE RESERVOIR RENEWAL PROJECT
Council will be undertaking works between 9:00pm Saturday 19 September 2020 and 4:00am Sunday 20 September 2020 to install an isolation valve in preparation of the recommissioning of Gowrie Reservoir. This work was scheduled for last weekend but did not proceed due to unforeseen circumstances.
Customers in Darlington, including those in Simpson Terrace from Darlington Road to Sever Close, Sever Close and Nobel Close, and in the Town Centre Precinct (including Glenridding) may experience low water pressure, some water supply interruptions and some dirty water. Affected customers will be notified by letter box drop and the Town Centre Precinct will be notified by way of a doorknock.
Affected customers are asked to flush their taps for a few minutes before using water on Sunday morning to ensure they are not affected by dirty water. Customers are asked to contact Council’s After Hours service on 6578 7290 if they continue to experience dirty water or have no water following the restoration time. Council’s Network Crews will respond to any reports of dirty water on Sunday following the completion of the shutdown.
PLANNED INTERRUPTIONS TO SEWER SYSTEM
Date and Time
|17 June – 12 July||Dangar Road|
Singleton Council has awarded a contract for the construction of sewer emergency bypass works at its 10 minor sewer pump stations.
The works will allow for a more efficient and less disruptive service to our customers during emergency situations.
Temporary fencing will be in place while the works are underway, and access restricted to the sites.
|17 June – 12 July||Ardesier Drive - Ardesier Reserve|
|17 June – 12 July||Brucedale Avenue - Harry George Reserve:|
|1 July – 26 July||Kennedy Street|
|1 July – 26 July||Crown Street|
|1 July – 26 July||Maison Deiu - Enterprise Crescent Reserve|
|22 July – 16 August||Wilkinson Boulevard - Col Fisher Park|
|22 July – 16 August||Acacia Circuit in Earibee Reserve|
|22 July – 16 August||Queen Street - on Cowley Street|
|22 July – 16 August||Boonal Street|
Our commitment in the event of planned maintenance works is outlined in the table below.
COMMERCIAL AND INDUSTRIAL CUSTOMERS
CRITICAL WATER SUPPLY CUSTOMERS
In the event of planned and unplanned supply interruptions, Council will prioritise notifications and action to restore supply Council for all Critical Water Supply Customers.
WATER MAIN MINOR UPGRADES
Council, through its Asset Management process, has identified a large number of undersized water mains (<100mm diameter) requiring replacement. The mains to be replaced are generally a source of issue with regards to pressure and water quality. The whole program includes 17.8km of small diameter pipeline to 100mm diameter.
METER REPLACEMENT PROGRAM
Council has a meter replacement program, replacing aged meters at Council expense ensuring greater meter accuracy. As meters age the dials tend to wear and record less consumption than actually occurs. Disruption to customers is minimised and for high consumption properties contact is always made before a water meter is replaced.
SEWER MAIN REPLACEMENT
Covers 30 year average
SEWER RELINING PROGRAM
ACCESS AND ENTRY TO PRIVATE PROPERTY
If in the event, it is necessary to enter your property to access water supply (water meter reading notwithstanding) or sewerage infrastructure (for example: pressure sewer units, manholes, mains or inspection openings), Council will:
- Make every effort to contact the occupier/owner of the property prior to entering upon the land to undertake urgent repairs;
- Ensure that all Council staff and/or authorised contractors as applicable, produce their identifications upon arrival;
- Advise the occupier/owner of the property as to the nature of the work being undertaken, the staff and equipment necessary involved and the timeframe to complete the work;
- Undertake the work as carefully as possible with all effort made to minimise the impact upon the property and disruption to the occupier;
- Leave a ‘calling card’ after completion of the work if the occupier/owner of the property is not present;
- Discuss any reinstatement works with the occupier / owner prior to commencement and
- Make every effort to reinstate the property to its prior state as quickly as possible after completion of the work.
In all circumstances Council will:
- Undertake works in a safe manner in line with best practice;
- Present ourselves in a neat and tidy manner; and
- Conduct ourselves professionally and courteously at all times and refrain from any offensive behaviour or coarse language.
REINSTATEMENT OF SURFACES
In most cases, water and sewer mains are located beneath the street, footpath or inside the rear/side boundary of a property. Sometimes it is necessary that landscaping and/or concrete driveways will need to disturbed in order to repair or replace water mains and other infrastructure.
Council will take reasonable care in undertaking these works and where driveways are involved, will seek and alternative to cutting the driveway wherever possible. Should an alternative solution not be viable, cutting may be unavoidable. Council will restore the driveway and this includes concrete, exposed aggregate, decorative, pavers or stamped concrete.
For works undertaken upon grassed verges or nature strips the replacement of turf may be by way of grass seed and topsoil to promote growth.