Connecting to Council's Water SERVICE
Singleton Council is the Local Water Authority for the Singleton Local Government Area constituted under the Water Management Act 2000 (NSW) and governed by the Local Government Act 1993 (NSW). Council is responsible for the installation, maintenance and repair of all metered and unmetered water services connected directly to the water mains with in our supply areas.
Council’s responsibility includes all pipes, fixtures and fittings up to and including the water meter. All pipes, taps and drains on the property that come to the meter are the responsibility of the owner.
RESIDENTIAL WATER SERVICE
Connection to Council’s water supply is made in accordance with section 68 of the Local Government Act 1993 (NSW). If you require any of the following, a Water Service Request must be made to Council:
- New connection to a vacant property
- Additional connection to an existing property
- Alterations to an existing connection
- Connection servicing Dual Occupancy development.
All water connection requests require a meter location plan indicating where you would like your meter installed. This can be uploaded in the Water Service Request.
In some instances a conduit may already be in place. This means the water service (meter) will be installed in this position. If you wish to place the service in a new location or this conduit does not exist, you will be responsible for the full cost of an additional service. Council reserves the right to alter the position of the water service if necessary.
On receipt of the water service request, Council will assess the property and connection requirements and provide written advice on the cost of the connection. Once payment has been made, Council’s Water and Sewer Network Delivery Team will install the water meter and complete the connection. The water service will be installed within 20 working days of the day of payment. Be aware that obstructions to the site will delay installation.
From the date of installation, the owner is responsible for all water passing through the meter. Further details on your water meter can be found on the Your Home page or in Council's Water Supply Services Policy and Customer Service Plan - Water and Sewer Group - June 2018.
NON-RESIDENTIAL WATER SERVICE
Non-residential developments such as industrial or commercial and medium density residential developments commonly require larger metered connections or fire services.
If required, it is the developer’s responsibility to have the water service line and meter sized by a qualified consultant such as a plumber or hydraulics consultant in accordance with AS3500.
Reviews of water service requests for over sized water services, fire services (unmetered) or combination meter and fire service connections may take up to 15 working days. Missed, incorrect items or delays in providing additional information as requested will result in delays or rejection of the request.
Council will provide written advice on the cost of the connection. Once payment has been made, Council’s Water and Sewer Network Delivery Team will install the water meter and complete the connection. The water service will be installed within 20 working days of the day of payment. Be aware that obstructions to the site will delay installation.
From the date of installation, the owner is responsible for all water passing through the meter. Further details on your water meter can be found on the Your Business page or in Council's Water Supply Services Policy and Customer Service Plan - Water and Sewer Group - June 2018.
MAKING A WATER SERVICE REQUEST
Water connection requests can be made via our Online Services. You will need to log in or create an account for your business or person through the Community Portal to access this form.
You can sign in or register here https://community.singleton.nsw.gov.au/eservice/dialog/crm/Init.do?nodeNum=51069 and navigate to Forms Centre > Water & Sewer Forms > Water Connection Quotation Form.
Your application will require an Authorisation Acknowledgement to be uploaded along with a Meter Location Plan. Not uploading these requirements when making the request may result in delays in processing or rejection of the request. If you are unable to apply online, please download the Water Service Request Form. The completed water service request form can be emailed to firstname.lastname@example.org or posted to:
The General Manager
PO Box 314
Alternatively, you can deliver the information in person, to one of Council’s Customer Service Centres.
DISCONNECTION OF A WATER SERVICE
If a property owner no longer requires a water supply, on application and payment of the applicable fees and charges Council can disconnect the water meter and/or the service line to the main. The application must be in writing, providing a reason for the disconnection and stating the applicant has complied with all applicable health and environmental regulatory requirements, if applicable.
For multiple connections or downsizing of existing water meters; Council may request additional information prior to completing the work, including an independent hydraulic assessment to confirm the sizing of connections application to the property and any regularity requirements. Any assessment requested by Council will be at the expense of the applicant/customer.
Annual fixed water access charges will still apply for water supply services, as the service remains available, even though they may not necessarily be used. Further details on your water charges can be found here. (here is link to Your Home – Your Account page).
Once connected, should you discover a leak at the meter or on footpath in front of the property, contact Council’s Customer Service Centre and report the leak immediately.