Your guide to Council services during covid-19
The COVID-19 pandemic has seen extreme changes to our daily lives.
At Singleton Council, we are fortunate to have a dedicated team of staff who are showing up for work – whether onsite or at home – to continue to provide the essential services our community needs. And while we don’t know how long this crisis will last, it’s essential our LGA is maintained for the safety and function of our community.
Council would like to thank our customers for their patience and understanding in these extraordinary circumstances.
We’re here for you, no matter what.
CUSTOMER SERVICE CENTRE
- Our customer service centre reopened on 1 June 2020. We are always here to help on 02 6578 7290, or you can talk to us via webchat, or send us an email via firstname.lastname@example.org
SINGLETON VISITOR INFORMATION CENTRE
- The Singleton Visitor Information Centre (VIC) reopened on 1 June
- For all tourism related enquiries, please phone our friendly customer service staff on 02 6578 7290
SINGLETON WASTE MANAGEMENT FACILITY
The Singleton Waste Management Facility is operating as usual, including:
- The Burragan Recycling Shop (operating normal hours of 10am to 2pm)
- The Community Recycling Centre is now taking household quantities of recyclable wastes including polystyrene, cardboard, soft plastics, paint, oil etc
- General waste disposal at the transfer bins
- Green waste, scrap metal disposal and white goods
Physical distancing measures are in place, and you are required to remove your own waste from your vehicle. All transactions are cashless, and parts of the facility have limits on the number of people in certain areas.
Please be patient with staff and other customers whilst this takes place and follow the directions of staff to ensure your safety.
Council has also extended the time for use of trailer vouchers until 31 October 2020.
SINGLETON PUBLIC LIBRARY
- The Library is open to customers from 9am to 5pm. A special hour for vulnerable members of the community is held between 9am and 10am
- Social distancing and hygiene requirements apply
- Call and Collect and Lib-olation services continue to operate
- Library programs continue to be offered online
- All library members have access to a range of digital collections from our website 24/7. Click here to access the Library’s range of digital collections
SINGLETON YOUTH VENUE
- The Youth Venue reopened on 23 June 2020
- OOSH is open with normal services including Vacation Care, Before and After School Care continuing
COLLEEN GALE CHILDRENS SERVICES
- The Colleen Gale Long Day Care Centre is open with normal services continuing
- Singleton Council’s Mobile Preschool is operating as usual
- Broke - Tuesday, Friday
- Mt Olive - Wednesday, Thursday
SINGLETON CIVIC CENTRE
- The Civic Centre is closed
- Camping areas at Jerrys Plains, McNamara Park, Bulga and Warkworth are open
- Compliance with social distancing and hygiene must be adhered to
- Enquiries regarding Singleton Showground can be directed to 02 6572 2039
PARKS AND PLAYGROUNDS
- All playgrounds, skateparks and outdoor fitness equipment are open as per the advice of the NSW Government. Social distancing rules apply
- Some Council building are closed, including 74 George Street and the Museum
- Council staff are providing a limited building certification service as a result of the COVID-19 pandemic. Where possible Council certifiers will undertake inspection of building work under construction in order to support the local economy.
- Council certifiers will adhere to strict social distancing requirements specified by the health authorities and inspection bookings will only be made on a case by case basis at this stage.
- Inspections in confined and enclosed spaces will not be undertaken until further notice in the interests of the health of the community and Council staff.
- Building certification services will be reviewed on a regular basis and the community will be informed of any changes. Please be aware however that waiting times for inspections will be longer than normal and the your co-operation at this time would be appreciated.
- If you have any further questions regarding Council’s building certification service at this time please contact Customer Service on 02 6578 7290
ANIMAL MANAGEMENT FACILITY
- The Singleton Animal Management Facility is operating as normal, however alternative collection methods are currently being explored. For impounded animals that are microchipped, the process will be very simple. However, for animals that are not microchipped, additional statutory measures are required before the animal can be released. If your pet is impounded, please contact Customer Service via phone for instructions.
- This is a difficult time for our community, and the impact on pets is also being felt with increased demand for ranger services. Please be patient as our service levels are adjusted to accommodate the need to meet social distancing measures set by the Government. If you are concerned about the welfare of animals, please contact Customer Service. If the matter is an emergency, please contact the Police.
CHANGES IN THE WAY IN WHICH RETAIL PREMISES CAN OPERATE
- The Minister for Planning and Public Spaces made the Environmental Planning and Assessment (COVID-19 Development – Extended Operation) Order 2020 on 25 March 2020, allowing for retail premises such as supermarkets, pharmacies and corner stores to operate 24 hours per day. This includes deliveries.
- Retailers that are part of hotels and motels are now also able to provide food and beverages 24 hours per day to people using their accommodation to consume in their rooms.
- All other conditions of approval apply, and when operating outside usual hours, retailers must take steps to reduce noise.
- Council acknowledges that these arrangements may cause inconvenience for some, please note these arrangements will be temporary during the coronavirus pandemic.
PUBLIC HEALTH AND BUSINESSES
- There are a number of public health and business orders issued by the NSW government in response to the COVID-19 pandemic.
- Primary industry production and related businesses and the entire food supply chain is an essential industry.
- At present, there is no evidence that livestock or companion animals/pets such as dogs and cats can be infected with the COVID-19 virus. However, it is always a good idea to wash your hands with soap and water after contact with animals.While this virus seems to have emerged from an unknown animal source in China, it is now spreading from person-to-person, and contact with people is the main route of infection.There is no evidence to suggest that any animals (livestock, pets or wildlife) in Australia might be a source of infection with this new coronavirus. For more information, visit the Department of Primary Industry website.